Shipping Policy
Return & Resolution Policy
Last Updated: May 25, 2026
At Auenloria, we carefully select home and everyday living products designed to make your space more comfortable, practical, and enjoyable. We want every order to arrive in good condition and match what you purchased.
If you experience a problem with your order, please contact our customer care team at support@Auenloria.com and include your Order Number (for example, 015SHOP-1218) together with the email address used to place the order.
Q: Can I return an item if I simply change my mind?
A: No. All orders placed with Auenloria are considered final once purchased.
We are unable to accept returns or exchanges for non-quality-related reasons, including:
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Changing your mind after purchase
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Personal preference
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Choosing the wrong size
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Selecting the wrong color
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Ordering the wrong variation
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Deciding that the item is no longer needed
We only provide order resolutions when the product received has a confirmed defect, damage, quality issue, or when the wrong item was delivered.
Q: What if my product arrives damaged, defective, or incorrect?
A: If something is wrong with your order when it arrives, please contact us within 7 days of delivery so our team can review the issue.
To help us process your request, please provide the following information:
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Your Order Number and the email address associated with your purchase.
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A short explanation of the problem you experienced.
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Clear photos or video evidence showing the damage, defect, quality concern, or incorrect item received.
After receiving the required information, our customer service team will review your case.
Depending on the circumstances and the result of our review, the resolution may include:
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A replacement product
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A partial refund
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A full refund
Each case is reviewed individually so that we can provide an appropriate and fair solution.
Q: Do you offer exchanges for another size, color, or style?
A: We do not provide standard exchanges for size, color, style, or personal preference.
A replacement may only be offered when your claim has been approved because the item arrived damaged, defective, or different from what was ordered.
Q: Can I mail the product back before contacting customer service?
A: No. Please do not return or ship any item to us without receiving approval and instructions from our support team first.
Products sent back without prior authorization cannot be accepted or processed.
For security and logistics purposes, unauthorized returns are not eligible for a replacement, partial refund, or full refund.
Q: How do I contact Auenloria about an order problem?
A: Please email our support team at support@Auenloria.com.
To help us assist you as efficiently as possible, make sure your message includes:
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Your Order Number (for example, 015SHOP-1218)
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Your Order Email
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A brief description of your concern
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Photos or videos when the issue relates to damage, defects, or an incorrect product
Our team will review the information provided and work with you toward an appropriate resolution.
Thank you for shopping with Auenloria and allowing us to be part of your home and everyday living.
